Refund Policy

 1. Free Plan

1.1. No Subscription Fees

AimerseWeb offers a Free Plan at no cost, allowing users to explore the basic features of our platform without any upfront subscription fees.

1.2. No Refund for Free Plan

As the Free Plan incurs no charges, there is no refund policy associated with it. Users are welcome to use the Free Plan for an unlimited duration without any financial commitment.

2. Paid Plans

2.1. Upgrading Plans

AimerseWeb provides users the flexibility to upgrade from a lower-tier plan to a higher-tier plan at any time.

2.2. Refund Calculation for Upgrades

2.2.1. Adjustment in Plan Fees

For users upgrading from a lower-tier plan to a higher-tier plan, the remaining amount from the lower-tier plan will be prorated and applied towards the fees of the higher-tier plan.

2.2.2. Payment of Remaining Fee

Upon upgrading, users are required to pay any remaining fee after adjusting the prorated amount from the lower-tier plan. The upgraded plan's fee will be calculated based on the pricing applicable at the time of the upgrade.

2.2.3. Billing Cycle Adjustment

The billing cycle for the upgraded plan will be adjusted based on the date of the upgrade. Users will be billed for the remaining duration of their current billing cycle and subsequently on the regular billing cycle.

2.3. No Refund for Downgrades

AimerseWeb does not offer refunds for downgrading plans. Users can continue to enjoy the features of their current plan until the end of the billing cycle.

2.4. Feature Adjustments

If users downgrade from a higher-tier plan to a lower-tier plan, certain features associated with the higher-tier plan may no longer be available. Users are encouraged to review the features of each plan before making changes.

3. Cancellation and Termination

3.1. Cancellation by Users

Users have the option to cancel their subscription at any time. If cancellation occurs before the end of the billing cycle, the user will retain access to the paid features until the end of the cycle.

3.2. No Refund for Cancellation

AimerseWeb does not provide refunds for cancellations made by users. The cancellation will take effect at the end of the current billing cycle.

3.3. Exceptional Cases

In exceptional cases, AimerseWeb may consider providing a pro-rated refund for the remaining duration of the current billing cycle if the user can demonstrate extenuating circumstances. Requests for such refunds should be submitted to [[email protected]] for review.

4. Changes to Refund Policy

AimerseWeb reserves the right to modify or replace this Refund Policy at any time. Changes will be effective upon posting on our website. Users will be notified of significant changes via email. Your continued use of our services after the effective date constitutes acceptance of the modified policy.

5. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at [[email protected]].